Our vision is for Southeast Floors to be the leading company in quality and service for all concrete flooring options.
Our mission is to create a friendly environment focusing on outstanding levels of customer service, product quality and consistency.
We are proud of our high standards of customer service and our product quality, and will work tirelessly to maintain those standards.
We build professional relationships built on honesty, integrity and our drive for quality.
We constantly seek to be informed and kept up to date with changes to the product range and by knowing the features of each and every product in the range.
We encourage our staff to ask questions, to seek clarification and to have input, in order to better understand all the aspects of our workplace.
A customer’s experience with Southeast Floors will be determined through the involvement and interaction of all the team. No matter what an individual’s role may be, it is the team effort that will make Southeast Floors successful and make it a fun place to work.
The Southeast Floors team culture and service standards are important to the success of the business and all those who work in the business. It is essential that senior and experienced staff recognise the important role we play in the development of our new team members.
We fulfil this role by demonstrating the established service standards and team spirit through our own behaviours, demonstrating patience, and providing guidance and positive feedback to new team members.
We are constantly updating our systems and procedures and conducting training days for our staff to keep them informed, involved and upskilled.